F.A.Q

Here are some questions we often receive from our customers and we thought it would be useful to help you better plan out your trip!
Do all rooms have a seaview?

We are happy to say that guests can enjoy a seaview from every room’s balcony. The best seaviews are from the Royal & Jacuzzi Ocean Suite balconies which open up to the ocean while the Deluxe room balconies have a side seaview and overlook the resort. Do note that during low tide, the sea retreats back a few hundred metres.

Coming from Singapore, you may take a 1 hour ferry from Tanah Merah Ferry Terminal (Singapore) to Bandar Bentan Telani Ferry Terminal (Bintan). Book your round-trip ferry through Bintan Resorts Ferries. Transportation to or from the Ferry Terminal can be organized by the resort (chargeable), prior to your arrival date.

Our included occupancy for the Family Deluxe & Seafront Family Villa is 4 persons and all other rooms are 2 persons. All rooms may accommodate a maximum of 1 extra adult/child with bed + 1 child without bed at an additional charge. These additional charges include breakfast for the additional person(s).

This additional charge will be automatically added when you book using our instant online booking system or tabulated by our staff when you make a package booking enquiry.

While it would be preferable for the resort to be informed beforehand, if you decide on the day of check in to have an additional guest, you may make your payment for the additional person at the resort itself in Rupiah.

For travelers who live in Singapore, no travel adapter is required. The resort provides Type G electrical outlet plugs (Same as Singapore, Malaysia, UK).

Unfortunately the 3 floor Deluxe block has no lift. Should any guest be unable to climb stairs, kindly notify us at sales@bintanspavilla.com in advance or when you make your booking so that we may prepare a room on the ground floor. All Royal & Jacuzzi Ocean Suites, Garden Deluxe, and the Seafront Family Villa are on the ground floor.

While we are not Halal Certified, we do not serve pork or lard at our restaurant. Additionally, all restaurant ingredients are from Halal Certified sources.

Nationals of 90 countries can enter Bintan Island Indonesia without a VISA. Kindly check with this list if you are required to apply for a VISA.

The tide comes in and out about every 6 hours or so, while the exact timing depends on time of the year. During low tide the waters retreat back by a few hundred metres allowing guests to walk out onto the seabed.

We have complimentary activities and outdoor movie screenings also happen every night at our outdoor dining area. Aside from these, an array of sea activities are also available which can be conveniently booked at the resort itself. Kindly check the activities page for more information.

Official check in & check out time is 3pm & 12noon respectively. This is so that we have sufficient time to clean and make up the room for the next day’s guest. Guests may request from our Front Office for an earlier check in or later check out time when you are at the resort (subject to room availability).

Yes, we do have a vegetarian menu available. You may check our vegetarian section of the restaurant menu.

All prices of items in Bintan Spa Villa e.g. F&B, Spa, Activities, Sea Adventures, are subject to 10% Government Tax.

For cash payments at the resort, we only accept Indonesian Rupiah. However, we accept credit card payments as well.

For cash payments at the resort, we only accept Indonesian Rupiah. However, we accept credit card payments as well.

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