how can we help you?
Here are some questions we often receive from our customers and we thought it would be useful to help you better plan out your trip!
We are happy to say that guests can enjoy a seaview from every room’s balcony. The best seaviews are from the Royal & Jacuzzi Ocean Suite balconies which open up to the ocean while the Deluxe room balconies have a side seaview and overlook the resort. Do note that during low tide, the sea retreats back a few hundred metres.
Coming from Singapore, you may take a 1 hour ferry from Tanah Merah Ferry Terminal (Singapore) to Bandar Bentan Telani Ferry Terminal (Bintan). From there our resort representative holding a “Bintan Spa Villa” sign & guest list will meet up with you. You will then take a free 1 hour air-conditioned bus ride to the resort
Book your 2 way ferry through us (as an “extra” in our instant online booking system or by booking a package which includes ferry), or directly with Bintan Resorts Ferry. If you booked your ferry on your own, please email your ferry timings to email@example.com (at least 24hours in advance) so we may arrange someone to pick you up.
Complimentary land transfer is from Bandar Bentan Telani – Resort – Bandar Bentan Telani only. If you are taking a ferry to Tanjung Pinang Ferry Terminal (Bintan), kindly hire a taxi at the ferry terminal to get to the resort.
Our included occupancy for the Family Deluxe & Seafront Family Villa is 4 persons and all other rooms are 2 persons. All rooms may accommodate a maximum of 1 extra adult/child with bed + 1 child without bed at an additional charge. These additional charges includes the 2 way land transfer & breakfast for the additional person(s).
This additional charge will be automatically added when you book using our instant online booking system or tabulated by our staff when you make a package booking enquiry.
Extra Adult/Child with Bed: S$50 or Rp480,000
Child no Bed: S$35 or Rp350,000
While it would be preferable for the resort to be informed beforehand, if you decide on the day of check in to have an additional guest, you may make your payment for the additional person at the resort itself in Rupiah.
For travelers who live in Singapore, no travel adapter is required. The resort provides Type G electrical outlet plugs (Same as Singapore, Malaysia, UK).
Unfortunately the 3 floor Deluxe block has no lift. Should any guest be unable to climb stairs, kindly notify us at firstname.lastname@example.org in advance or when you make your booking so that we may prepare a room on the ground floor. All Royal & Jacuzzi Ocean Suites, Garden Deluxe, and the Seafront Family Villa are on the ground floor.
While we are not Halal Certified, we do not serve pork or lard at our restaurant. Additionally, all restaurant ingredients are from Halal Certified sources.
What is the tide schedule like?
What activities are there?
Can I check in earlier and check out later?
do you provide for vegetarian guests?
Yes, we do have a vegetarian menu available. You may check our vegetarian section of the restaurant menu.
Will there be additional tax/service charge on top of prices at the resort?
What currency can i pay at the resort?
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Step away from the hustle and bustle. Have a sea side getaway.